Creating value for customers and nurturing talent

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  Management with a strong focus on fiscal responsibility

  Earn money, add value, and continue to expand

  Reduces cost

  Increases uptime

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  Encourage innovation within the company

  Empowering individuals (All employees will receive 10 hours of external training/year)

  Achieve greater business flexibility (system stabilization, expanded scope of work)

  Drive change (challenge, promote improved MIND)

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  Quality accountability management

  Prevent issues with quality at the source (field-driven improvement, pre-development quality assurance), reach a level of 100 PPM

  Address customer complaints in a proactive manner (Attain a level of external quality at 20 PPM)